eb999 Privacy Policy
Your personal information is our highest priority. This policy describes in detail how eb999 collects, uses, and keeps your information secure.
01 Introduction and Scope
eb999 ("we", "our", "platform") operates a safe and reliable online entertainment service for players in Bangladesh. This Privacy Policy ("Policy") applies to the website eb999.cam and all services operated under it.
By using our website, registering an account, or using any of our services, you are considered to have read, understood, and agreed to the terms of this Privacy Policy. If you do not agree with any term of this Policy, please refrain from using our platform.
This Policy is connected to our Terms and Conditions and Responsible Gaming policy. All users are requested to read those documents carefully as well.
02 What Information We Collect
eb999 collects various types of information for the purpose of providing its services. The information collected is described below:
2.1 Information Provided Directly
- Full name and date of birth (for age verification)
- Email address and contact information
- National ID card or passport number (for identity verification)
- Payment method details (bKash, Nagad, Rocket, or bank account number — for transaction processing only)
- Account password (stored in encrypted form)
- Information provided when contacting the support team
2.2 Automatically Collected Information
- IP address and device identification information
- Browser type, version, and operating system
- Time, date, and session duration of website visits
- Pages visited and links clicked
- Information collected through cookies and similar tracking technologies
2.3 Transaction-Related Information
- Deposit and withdrawal history and amounts
- Gaming activity logs and betting history
- Records of bonus and promotion usage
03 Purpose of Data Use
eb999 uses the information collected only for the following lawful purposes:
- Account Management: For registration, login, identity verification, and ensuring account security.
- Service Delivery: For smoothly processing deposits, withdrawals, and gaming services.
- Customer Support: For resolving your requests and complaints via live chat or email.
- Fraud Prevention: For detecting and preventing unauthorized access, money laundering, and fraudulent activity.
- Responsible Gaming: For monitoring players' gaming behavior and providing assistance when needed.
- Legal Compliance: For complying with applicable laws and regulations.
- Platform Improvement: For analyzing user experience and improving service quality.
- Communication: For sending important updates, security notifications, and account-related information.
We do not sell or transfer your information to third parties for marketing purposes without your explicit consent.
04 Data Storage and Security
eb999 applies industry-standard security measures to ensure the safety of your personal information:
4.1 Technical Security
- SSL/TLS encryption technology used for all data transmission.
- Passwords stored encrypted using strong hashing algorithms.
- Sensitive financial information secured with AES-256 encryption.
- Regular security audits and vulnerability assessments conducted.
- Firewalls and intrusion detection systems active.
4.2 Organizational Security
- Only authorized personnel have access to your information.
- All staff are bound by strict confidentiality agreements.
- Regular staff training provided on data protection.
- A rapid response plan is in place for data breach incidents.
4.3 Data Retention Period
We retain information for as long as your account is active and for as long as necessary to meet applicable legal obligations after account closure. Financial transaction records are generally retained for a minimum of five (5) years.
05 Sharing Information with Third Parties
eb999 may share your information with third parties in the following limited circumstances:
- Payment Processing: Information necessary to complete transactions is shared with bKash, Nagad, Rocket, and associated banking partners.
- Technology Service Providers: With trusted partners providing hosting, security, and analytics services — who are bound by strict confidentiality agreements.
- Legal Requirements: Upon court orders, government directives, or requests from legitimate law enforcement agencies.
- Fraud Prevention: When cooperation with authorities capable of investigating fraudulent activity is required.
We never sell your personal information to marketing agencies or unrelated third parties.
06 Cookies and Tracking Technologies
The eb999 website uses cookies and similar technologies that help improve your browsing experience. Cookies are small text files stored on your device.
6.1 Types of Cookies
- Essential Cookies: Necessary to ensure the basic functionality of the website (login sessions, security). These cannot be disabled.
- Functionality Cookies: Used to remember your preferences (language, display settings).
- Analytics Cookies: Help analyze website usage to improve services.
You can control cookies by changing your browser settings, though this may limit the functionality of some services.
07 Your Rights
As a user of eb999, you have the following rights:
- Right to Access: The right to know what information we hold about you.
- Right to Rectification: The right to request correction of inaccurate or incomplete information.
- Right to Erasure: The right to request deletion of your personal information in certain circumstances — subject to exceptions where legal obligations apply.
- Right to Object to Processing: The right to object to the use of your information for specific purposes.
- Right to Data Portability: The right to receive your information in a structured, machine-readable format.
- Right to Withdraw Consent: The right to withdraw your previously given consent at any time.
To exercise these rights, contact our support team. We will process your request within 30 business days.
08 Protection of Minors
eb999 provides services only to those aged 21 or above. We do not knowingly collect any personal information from minors.
We take age verification steps at the time of account registration. If it comes to our knowledge that a minor has provided information, that information will be deleted immediately and the associated account will be closed.
Parents are advised to closely monitor their children's internet usage and to use parental control software.
09 International Data Transfers
Your information may be stored or processed on servers located outside Bangladesh. In such cases, eb999 ensures that:
- Data transfers are made only to countries or partners with adequate security measures in place.
- All third-party partners are contractually obligated to maintain privacy standards equivalent to this Policy.
- SSL encryption and secure channels are used for all transfers.
10 Policy Changes
eb999 may update this Privacy Policy from time to time. For significant changes, we will notify you in the following ways:
- Displaying a special notice on the website.
- Sending a notice to your registered email address.
- Changing the "Last Updated" date at the top of this page.
Continued use of the platform after changes will be considered acceptance of the revised Policy. For significant changes, we will endeavor to give at least seven (7) days' notice before they take effect.
11 Other Important Matters
11.1 Linked Websites
Our platform may contain links to third-party websites. eb999 is not responsible for the privacy practices of those websites. We advise you to read the privacy policies of those sites.
11.2 Security Breaches
If a data security breach occurs that creates a high risk to your rights and interests, we will notify you as quickly as possible and take the necessary remedial steps.
11.3 Responsible Gaming and Data
Information relating to your gaming behavior may be analyzed as part of our Responsible Gaming program. This is entirely for your protection and will never be used against you.
12 Contact Us
If you have any questions or concerns about this Privacy Policy, or wish to exercise your rights regarding your information, please contact us:
Email: [email protected]
Live Chat: Support available 24/7 in Bengali
We will endeavor to respond to all your privacy-related requests within 30 business days. For urgent security matters, immediate assistance is available via live chat.
This Privacy Policy is an integral part of eb999's Terms and Conditions and Responsible Gaming policy. All policies are requested to be read together.