Help Center
eb999 Frequently Asked Questions
From opening an account to bonuses, games, deposits, and withdrawals — find detailed answers to everything in one place.
We have created this guide to provide clear and straightforward answers to questions that come up before or while playing at eb999. Here you will find answers to questions about account registration, depositing and withdrawing money via bKash and Nagad, the welcome bonus, cricket betting, live casino, and responsible gaming. If your question is not here, contact our 24/7 live chat support.
Account and Registration
To open an account at eb999 you need an active mobile number and valid personal information. Enter your name, date of birth, mobile number, and preferred password in the registration form. Remember, eb999 is only for people aged 21 and above — make sure you meet the age requirement before creating an account.
No. Each user may only hold one account at eb999. Creating multiple accounts goes against the site's rules, and if this happens all accounts may be suspended. Enjoy all services through a single account.
Select the "Forgot Password" option on the login page. A verification code will be sent to your registered mobile number. Use the code to set a new password. If you run into any trouble, contact our 24/7 live chat support.
Account verification is usually completed quickly. If your information is submitted correctly, the system verifies it automatically. If additional documents are needed, the support team will let you know.
Yes. eb999 is fully mobile-friendly. Open eb999.cam in any smartphone browser and log in — no separate app download needed. The site runs smoothly on both Android and iOS devices.
Deposits and Withdrawals
Deposits to eb999 via bKash are usually instant — in most cases the balance is added within a few minutes. When depositing, provide the correct account number and reference so the transaction can be identified quickly.
The minimum deposit at eb999 is ৳200 — this applies to all payment methods: bKash, Nagad, Rocket, and bank transfer. Deposits below this amount are not possible.
Withdrawals from eb999 to Nagad generally take 30 minutes to 3 hours. Once the request is approved, the money is sent directly to your Nagad account. During peak hours it may take a little longer.
The minimum withdrawal amount at eb999 is ৳500. eb999 does not charge any additional fees on deposits or withdrawals. However, your mobile banking service or bank may apply its own charges.
Yes. eb999's payment gateway is secured with SSL encryption. Every transaction made via Rocket or bank transfer is processed securely. Make sure your details are correct when paying, and keep a screenshot of each transaction.
If a withdrawal takes more than 3 hours or you experience any issue, contact eb999's 24/7 live chat support. Providing the transaction ID and time helps resolve the matter faster.
Games and How to Play
During the BPL season, go to the sports betting section at eb999 and select the match you want. Various markets are available including match winner, toss, and top run scorer. Enter your stake in the bet slip and confirm. Once the match ends, winnings are automatically added to your balance.
In live casino you play in real time with a real dealer — such as live Roulette, Baccarat, or Dragon Tiger. Slot games are powered by an automatic random number generator (RNG) and can be played solo. Fair play is ensured in both categories.
RTP is the theoretical percentage of total wagers that a game returns to players over the long run. For example, a 95% RTP means an average of ৳95 is returned for every ৳100 wagered — but this is theoretical and does not apply to each individual round. A higher RTP is generally more favorable.
Aviator (Spribe) is a crash-style game where a plane's multiplier keeps climbing. You need to cash out before the plane crashes. The longer you wait, the higher the multiplier, but the risk of a crash also grows. If you cash out before the crash, you win at that multiplier.
Yes. Almost all games at eb999 — slots, live casino, sports betting — work well in a mobile browser. Use a stable internet connection for the best experience. You get full access without needing a separate app.
Bonuses and Promotions
When you open a new account and make your first deposit, eb999 will give you a 120% bonus of up to ৳15,000. For example, if you deposit ৳5,000 you receive a ৳6,000 bonus, bringing your total balance to ৳11,000. Select the relevant option during registration to claim the bonus.
A wagering requirement is the condition that you must place a certain amount in bets before you can withdraw bonus money. For the eb999 welcome bonus this is 25x — meaning if you receive a ৳6,000 bonus, you must place a total of ৳150,000 in bets. You can meet this step by step as you play.
You are automatically promoted to higher VIP levels by playing regularly at eb999. There are four levels: Bronze (up to 0.3% weekly cashback), Silver (0.6%), Gold (0.9%), and Platinum (1.2%). The more active you are, the faster you move up.
Cashback is calculated weekly based on your VIP level and added to your balance at a set time. Bronze level earns up to 0.3% weekly cashback, Silver 0.6%, Gold 0.9%, and Platinum 1.2%.
Every bonus has a set validity period. If the wagering requirement is not met within that period, the bonus may be removed from your balance. Read the terms and conditions carefully when accepting a bonus and make sure to use it on time.
Security and Responsible Gaming
eb999 uses SSL encryption technology to keep all data secure. Your personal information and financial transactions are not shared with third parties. eb999 has earned the trust of players in Bangladesh as a safe and reliable platform.
eb999 is only for people aged 21 and above. Registration and play by minors is strictly prohibited. eb999 reserves the right to verify age and may request documents if necessary.
Yes. eb999 believes in responsible gaming. If you want to take a break, you can contact the support team to activate a temporary or long-term self-exclusion. This will prevent login and betting on your account for the specified period.
Play within limits for entertainment — set a daily or weekly betting budget and stick to it. Avoid placing large bets to chase losses. If you feel you have a problem, visit eb999's responsible gaming page or contact support.
eb999's support team is available 24 hours a day, 7 days a week in Bengali. Click the live chat button on the right side of the site for instant help. You can also reach us by email: [email protected]
Change your password immediately and contact eb999 support. The support team will investigate and take the necessary action. Use a strong password for security and never share your login details with anyone.
Still have questions?
Our expert support team is ready to help in Bengali 24/7. Chat with us directly via live chat for fast and easy solutions.
Ways to Get Help
Contact Us
Live Chat
Use live chat for the fastest resolution. Bengali support is available 24/7 — any time, any day.
Email Support
For detailed questions, email us at: [email protected] — we will reply as soon as possible.
Guides and Instructions
Visit our detailed terms and conditions and responsible gaming page for more information.